Apex Smart plug - faulty readings | Voters

Apex Smart plug - faulty readings

complete

Andreas Morch Hildershavn

I have installed an Apex Smart plug, however the unit shows -32kW regardless of how many watts are actually drawn. It seems that the Ampere show correct value. When will this be fixed? The unit is more or less useless for monitoring power usage as it is right now.

December 30, 2021

Anders

marked this post as

complete

Torgeir

Anders:This post is marked as COMPLETE, but still the effect measurement is not reported correctly in FH.

Andreas Morch Hildershavn

Anders: please fix this watt seems to be reported 1/10 of actual value. My dryer does not use only 154W when drying

Terje Risdal

I myself was in touch with futurehome support back in August/September 2021, so things really take time...
This is what one from Datek itself replies on another forum: 
Futurehome has not implemented support for the cluster we use to report power draws. 
In short, there are two ways to do this. Since in its time we developed this plug as a Wattmeter, we used the zigbee cluster for this. Most other people use a different one. 
It's a small chore to post support for a new cluster, but FH almost gets to answer this himself. 
Both in Eva, HA, Homey and Smartthings, the plug shows power draw.

Espen Håland

marked this post as

under review

Svein Olav Aastrup-Leithe

Espen Håland: Does it take for granted that you guys look at all the values it reports?

Power, temperature, power draw etc.?

Lars Davidsen

Espen Håland: when can we expect this to be fixed, most of us here have bought these because they stood and still stand as suported device in their list, it has been reported in from alerte at the start of November...

Espen Håland

Merged in a post:

APEX Smart Plug

Rolf Lothe

I request that Futurehome provide support for this plugin. It's so slim that I can fit two in a double socket.

Zigbee 3.0 certified
Measures power draw
Melt-proof
Nemko certified
Designed and developed in Norway
16A

Mvh

Rolf Lothe

January 7, 2022

Espen Håland

Merged in a post:

apex smart plug 16a showing wrong consumption

Lars Davidsen

apex smart plug 16a showing wrong consumtion/watt usage

It show-32.8kw no mather the load

January 7, 2022

Svein Olav Aastrup-Leithe

I bought two of them, but the disappointment was great.

Measuring power draw and temperature does not work.

Andreas Morch Hildershavn

Let's continue in English here. I guess futurehome can calculate this based on amps and voltage. Or isn't she/portal designed to do conversions?

Roar Hauger

I received this answer on my support case on December 28, 2021:
Unfortunately, it has been found that this one fails to communicate correct values to our hub.
We are in communication with Datek regarding this, and hope to have a solution in place over the New Year.

Jarleif Vågen

I have three of these as well - all of them are showing -32768.0 W for both p_export_max, p_export_min, p_import, and effekt.

Terje Risdal

Is there any progress on this one? This is what I got from support back in September. 
“Now we see that this is because of the way it retrieves energy measurements that our system doesn't have a solution for right now.
This is something we are aware of and it is a priority to work on going forward.
Sorry again for the trouble.”

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